When it and they were super nice. However, they took two months to get y ring back to me after they said it should take 3-4 weeks. And every time we came in they gave us the run around. They are very nice but they are unorganized.
The ring was sent out to be sized, almost a month later I was told they cannot size it to the size I need. I asked if I could just get the money back & they said it would have to be sent back to the store & then I could come & return it( which doesn't make sense to me but whatever) I was told that it typically takes 2-3 business days. It's been 2 weeks. & They still don't have it back.
Don't ever shop here service is bad and if u want to return a item u will go through hell they will lie about anything else to keep there commission.... Never will shop here again they don't deserve
No stars
I bought a watch for myself,, a ring for myself & a watch as a gift. The person I bought the watch for had one just like it, so I tried to return it & the manager refused saying she can't return a watch that has been worn even tho it was never taken out of the box.
I have a friend who works in another jewelry store who said they are probably purposely stalling so by the time they tell me they have it, it's too late for me to return it.
Horrible customer service received by the store manager. Or should I say no customer service as she refused to help in any way after purchases were made.
THERE ARE MUCH BETTER JEWELRY STORES IN THE AREA. DO NOT GO TO ZALES
Just looking around at the store, the customer service was very good and I was well received.
After telling each customer service representative that my name is on the account to pick up, I have been turned away 2 times now to pick up my wedding ring (after resizing and cleaning) and my fiance's ring. An inconvenience to drive 35 minutes out of my way just for the representative not to check in the computer notes and only read my fiances name. Make sure you make whatever representative from here write on a paper both of your names, their initials, and it stating either of you can both pick up your orders. No effort in helping. Will not buy anything else from you.
Zales is a US Jewelry Store based in Dearborn, Michigan. Zales is located at 18900 Michigan Ave, #K-112, Dearborn, MI 48126, USA.
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