Friendly but very slow. Only one guy at the counter. Even though he helped a lot, its still lot of delay as he had to attend multiple customers at once
THE WORST EXPERIENCE WITH HERTZ. I cant understand why Michigan ave. Dearborn was closed, They provided stellar service. I was on way to location at 12 noon to find out there was no vehicles available. I did not even get a courtesy call. I had to pay someone to drop me off at airport. Airport do not do pick-up and drop off for customers like local editions locations. I do understand that but it was an big inconvenience.
Its a decent unit of Hertz. Doesn't have ultimate choice. Way slower than the airport. But good guys there. They are always friendly and prompt.
I would give 0 stars if I could. DO NOT rent from this location! I have not rented from Hertz in several years, and likely never will again, nor will I ever set foot on this specific Hertz location. I rented a vehicle as a replacement for my car that was in the shop. Although I understand I picked it up on a Saturday, there were literally only 3 cars to choose from, and not even in the best condition. There were several loopholes and differences in billing practices (than a normal leisure rental) that were NOT explained to me by an employee (somewhat rude) at this location, which resulted in my final charges being higher than expected, as my insurance was to cover a majority of the rental (but then I ended up paying more). When I spoke with the branch manager, it turned into "you should have know that, we do not explain everything to our customers" basically. Nice way to represent the "customer is always right philosophy". NEVER again!!
Always awful...rented here multiple times since Michigan Ave location closed. I'll list but a few concerns to be aware of: always running late, manager rarely onsite, manager NOT at all schooled in customer service, ties with 'blebs' in them, must wait for cars to be cleaned and maintainanced sometimes needing oil changes-wait can be 40-60 minutes. I'm headed to Woodhaven next time which unfortunately doesn't open til 8 but you can't get a car at 7 or 7:15 from Kean St anyways. Jermaine Armstrong is the branch manager and reports to no one so you can expect service to be far below par.
Hertz Rent A Car is a US Car Rental based in Dearborn, Michigan. Hertz Rent A Car is located at 23701 Kean St, Dearborn, MI 48124, USA.
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