Tony is the greatest advisor ever. He genuinely cares and shows me so! I went to him as suggested by a friend and I'm staying with him, so very happy I listened to her! I will sing of his praises and highly suggest him to anyone!
I came here for my 90k car service and booked my appointment through their website for factory recommended service. First thing they always try to sell more service. Reason I'm telling is, once I booked for a call recommending to get fuel flush done also and when I got to the center, they recommended different service. Second, online estimated price is much low 254$ compared to what I was charged in the center (295$). Although I said that and was willing to show there website price the person was saying he can't do anything.
WORST SERVICE EXPERIENCE EVER!!!!!!!. I own a Hyundai Genesis as my daily driver. I gave my Genesis for Full Service and to fix issue with Driver seat recliner switch problem. I was promised that the seat will be fixed and they had to change the Limit switch which costs around 25$. I was quoted a sum of $660 for the full service and they included the switch replacement and Inspection cost of $150 in that. I was told to collect my car today by 7pm and the seat was not fixed at all. The seat remains reclined and the switch doesn't work. Now I don't believe them at all!!!!!! They had said that they changed all the fluids in the car and GOD knows if they actually replaced them. I really had a painful experience.
Would give zero if possible!! trying to buy Hyundai, see some good prices on their site but NO ONE has called me back it's been 5 days???? of me calling and leaving messages and emailing every single day multiple times!! then when I give their price to 2 other dealerships they say beware they are all supposed to follow same pricing something seems very shady. And now I see all the bad reviews so I'm not wasting my time, this location is not close to me - was going to drive out there but NO WAY. Thank-you to all you posted reviews really helped make my decision easy!! Will go to dealerships with who actually call me back and want my business!!
So after the issue I was contacted by the Service manager and I offered me an Enterprise car for a week till they fix the car seat issue. I m giving 4 stars now because the rest of the Service team acknowledged my concern and they solved my daily travel issue to my work place with the Enterprise car. Eventually when I had conversation with the Service guy, he apologized for the miscommunication. Overall ended well. Thanks Lafontaine Hyundai service team for solving the issue and by the way my car drives great. It's good as new.
Update:
Poor Service & Body Shop. GREAT CAR'S They call me after this Post said they wanted to make me Happy.
Lafontaine Hyundai is a US Car Dealer based in Dearborn, Michigan. Lafontaine Hyundai is located at 1847 S Telegraph Rd, Dearborn, MI 48124, USA.
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